FAQ
Common Enquiries
- Are the English support other than Card Lost/Unauthorized transactions going to be totally unavailable?
- What is the reissue procedure if I did not receive my cash card and/or PIN after opening my account?
- Please tell me the contents that can be processed online or via automated voice system without having to wait for my call to be connected.
- What should I do if the following error message is displayed when I click on “Beneficiary Bank” option when making a transfer via Power Direct? “This service is currently unavailable. Please wait for a while and perform the procedure again. (CME0004)”
- [Smartphone authentication service] What procedure do I need to do when changing to another smartphone?
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Online Banking (PowerDirect)