FAQ

The currencies that are available for remittance with GoRemit are: U.S. Dollar (USD), Pounds Sterling (GBP), Euro (EUR), Canadian Dollar (CAD), Australian Dollar (AUD), New Zea...

If your address has changed, please confirm the procedure below for details. ●For Individual customers using the GoRemit smartphone app Please login to the GoRemit app a...

Yes. We cannot remit funds to countries, jurisdictions, individuals and/or organizations in which economic sanctions are in force or to countries and/or beneficiaries in which...

Yes. Customers must physically be in Japan in order to make an overseas remittance. This would include remittances initiated from the GoRemit app.

Yes. Remittances to these countries without an IBAN (International Bank Account Number) will not be processed by the beneficiary bank. Please be aware that intermediary and/or b...

In order to meet guidelines of the Ministry of Finance, financial institutions and fund transfer business operators are required to carry out confirmation on each overseas rem...

Each customer has their own remittance limit If you wish to change the limit already set, please apply for the expected remittance amount by either paper application or if yo...

For Master User: The Master User ID is your GoRemit Customer Number. Customers can confirm their GoRemit Customer Number on the following documents: ・GoRemit Registrati...

We will only be accept remittance requests business days after the daily exchange rate is available after 10 a.m. ・Remittance in Japanese yen, until 3 p.m. ・Remittance in ...

Please contact us immediately at 0120-227-503. Please bear in mind if the remittance has already been processed, we will not be able to cancel it. （English assistance is a...