FAQ
Search by keyword
Search result of 'i'
-
【GoRemit Online Remittance Service(Smartphone App) *for Individuals】What procedures are available via the Smartphone App?The following procedures available on the app: ・New GoRemit applications ・Add/Change of Beneficiary Account Details ・Change Remittance Volume Limit ・Register a C...
-
【GoRemit Online Remittance Service(Smartphone App) *for Individuals】I already use GoRemit, but I would also like to use the Smartphone AppIndividual customers who already use GoRemit and wish to use the smartphone app need to submit a paper application form to us by post; "GoRemit Online Remittance Application Fo...
-
How do I close my account?Accounts can be closed via our call center, PowerCall. Please follow the steps below. Before contacting PowerCall, check your account balance through our online banking service...
-
【GoRemit Online Remittance Service(Smartphone App) *for Individuals】I downloaded the GoRemit App but the login screen is in Japanese. How do I change this to the English version?Change your smartphone's language from Japanese to English and restart the app.
-
Are there any fees for receiving foregin currency remittances?From December 16th, 2019, customers receiving incoming "remittance funds from overseas (including JPY)" or "foreign currencies remittances from within Japan" is charged a "remit...
-
【GoRemit】Why do I need to provide documentation showing the source of funds and purpose of remittance when sending money to an account overseas?In recent years, as measures to prevent money laundering, supply of funds to terrorists and upholding of various economic measures have become necessary, banks are currently be...
-
Regarding documentation required for sending money overseas. What document(s) do I need to provide to confirm the source of funds as "income" or "current financial assets"?Documentation which validate the source of funds being remitted ※Your name must be confirmed on these documents. Please bear in mind we may request for additional documentat...
-
How long does it take for funds to be deposited when sending foreign currency from another bank to a SBI Shinsei Bank account?After the remittance has been made, it takes approximately 1 week for funds to arrive. This time may differ depending on the currency and/or the country the funds are being se...
-
Regarding documents required when sending money overseas. Do I need to provide evidence of the source of funds even if I use SBI Shinsei Bank to receive my salary?If the deposits to your account are clearly marked as ""salary"" on your account statement you do not need to provide documentation. However, if deposits are not marked as ""sa...
-
Regarding documentation required for sending money overseas. What document(s) do I need to provide to confirm the validity of the purpose of remittance?Purpose of remittance Verification Document Living Expense for family or acquaintance An official document showing the sender's relationship...