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【GoRemit】 I have received a letter requesting for the confirmation of the validity （DATE OF EXPIRATION) of my Residence Card. How can I submit it via GoRemit app to renew my Residence Card validity information?Individual customers of GoRemit: Please access the GoRemit app (Menu=>Procedures=>Take a photo/upload Required Documents) to upload your Residence Card information.
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【GoRemit】 I received the letter of confirmation of my Residence Card validity (Confirmation of Your Period of Stay). If I submit the change of address procedure document with my renewed Residence Card validity information, will I not have to submit an additional document for my updated residence card expiration date?When you submit your change of address form with your latest Residence Card, we will register your renewed “Period of Stay” as well. A separate application/submission of your R...
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What kinds of restrictions are placed on the account when do not update registered name and (or) address?The following restrictions will be placed on the account. ・Transactions which involve movement of funds, such as cash withdrawals at ATMs, remittance (fund transfer) requests ...
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What is Procedure Request Form ?By entering your account information we will be able to comply with your requests such as closing bank accounts and reissuing cards. Please follow the instructions p...
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What are the conditions for closing my account with Procedure Request Form.You will be able to close your account with the Procedure Request Form. Please bear in mind conditions will apply. (1) The request will only be accepted by the account hol...
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What are the conditions for reissuing a new cash card with Procedure Request Form .You will be able to reissue your cash card with the Procedure Request Form. ※If you have lost your cash card or wish to change the color of your cash card, please contact Power...
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Are there any fees for using the Procedure Request Form?There are no fees for using the Procedure Request Form. ※The internet connection fees will be covered by the customer ※Access from Internet Explorer is not supported. Informatio...
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How to clear the cache of my browser?Please check the system requirements first, and try the solutions below. >Click here to find the system requirements for Power Direct. ■ For Microsoft Edge 1) Click the ...
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【Residence Card】I have received a letter “Confirmation of Your Period Stay”, how do I update my ”Period of Stay” if I have also changed my address and/or name as well?Please update your registered address via internet banking. After registering, you will receive an e-mail titled "Your change of address has been completed" within 2 to 3 busin...
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What should I do if there is an error saying my account is suspended when making a fund transfer on Internet banking?There may be several reasons why restrictions are placed on your account. Please refer to the chart below. Reasons of account restrictions Procedures for liftin...