FAQ
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How do I arrange to have my Monthly Statements in English?We will assist you over the phone. Please contact us via Web Form Consultation with your contact number which we can reach you at so that we will call you back. The English ...
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How do I buy or sell foreign currencies?You can buy or sell foreign currencies by the following: ・Power Direct(Internet banking) "Account Overview"→"Foreign Currency Savings Accounts" menu. ・PowerCall 0120-...
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What do I need to bring when I visit one of the Bank's branches to make a transaction or to change my account details ?Please bring your cash card and your personal seal if you have registered your seal with the bank. Please also note that you need to show your Residence card (or Special Perma...
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Why doesn't the Bank have a passbook like other Japanese banks?SBI Shinsei Bank has eliminated the hassle of having to carry around a passbook. You can confirm your account activities on Power Direct(Internet banking). Inquiry of transacti...
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Are there any specifications on what kind of computers or browsers to use Internet Banking?For the best user performance, please use the following OS and browsers: Please click here for details.
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When can I start using Internet banking?Internet banking is available once you receive your ATM card and PIN . If you encounter any problems when logging in, please contact via Web Form Consultation. *We willcall yo...
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Accessing your Internet banking account for the first time.Please click here to confirm the procedure for accessing your Internet banking account for the first time.
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I forgot my "Power Direct password" or what should I do if I’m locked out of the Internet Banking?Please click here.
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How do I change my "Power Direct password"?Please change your password after logging into your Power Direct (Internet banking) account and click on "Registered Information" (located on the upper right hand corner of the...
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How can I change my PIN?Please call 0120-456-272 (Available 24/7 by automated voice guidance). ※Please follow the voice guidance. You will be required to enter your branch code, account number and cur...