FAQ

For security reasons, you will be automatically logged off (cut off) if we cannot confirm any operation within a certain time span.

The pop-up blocker on your browser or anti-virus software may be causing this problem. Please change the settings to allow access to Power Direct(Internet banking). ...

"Initial password" is your date of birth in 8-digit numbers (YYYYMMDD). You will need this when you login to Power Direct(Internet banking) for the first time, or when your Powe...

The Power Direct password is a 6 to 12 character alphanumeric password chosen by the customer when accessing Power Direct (internet banking) account. Please note the Power Di...

The Security Keyboard is a function that allows you to safely input PIN and passwords onto the screen. It is much safer than using your computer keyboard because it leaves no op...

This is the same PIN which you use at the ATM.

Your Internet banking will be locked if you enter the incorrect password multiple times in a row. For information on how to unlock your account, please click here. ...

This will depend on how the fund transfer would be made. ■Fund Transfers from Power Direct (internet banking) ・Fund transfers made between SBI Shinsei Bank accounts 　...

The daily limit for domestic fund transfer is initially set at 500,000 yen. You will be able to change the limit from 0 yen up to 2,000,000 yen(in 10,000 yen increments) on Powe...

Please use the on-screen keyboard to enter double-byte Hiragana or Katakana on the "Transfers" page. On the "Transfers" page, an on-screen keyboard will appear when you click "...