FAQ

The monthly free transfer will be reset at 0 a.m. on the first of the month. Please note that if a transfer processed with incorrect information should be rejected by the benefi...

Depending on the customer's account stage, domestic fund transfers made on Online Banking (Power Direct) are free of charge (reimbursed) up to 50, 10, 5, 3 or 1 times per month...

Characters which can be used: Both single-byte and double-byte characters can be used. *Single-byte characters or lower case characters will be switched to double-byte or upp...

Kumimodoshi is a process to request a refund for a specific domestic transfer that you made through internet banking. We will assist you over the phone. Please contact us via ...

Yes you can. Yen time deposits and 2 Weeks Maturity Deposits can be cancelled before the maturity date on Power Direct (Internet banking). ●From the PC● From the Power Direct ...

●From the PC● From the Power Direct “TOP” screen, select “Yen Deposit” from the upper menu. Please select the 2 Weeks Maturity Deposit that you would like to change the matu...

Yes. Foreign Currency exchanges are accessible 24 hours 365 days a year via our Power Direct(Internet banking) and the automated voice system. You can make transactions at real-...

There is no limit to the amount you can deposit for a Time Deposit account. However, there is a maximum and minimum amount for a single foreign exchange transaction through Inte...

Power Direct(Internet banking) has the maximum limit for a single foreign currency exchange. The Call Center and Branch offices do not have the maximum limit. Limits to FX Buy/...

Fourteen currencies are available for Time Deposits: JPY, US dollar, Euro, Canadian Dollar, Australian Dollar, New Zealand Dollar, Sterling Pound, Hong Kong Dollar , Singapore ...