FAQ

The following FX Buy/Sell transactions are available: 1) JPY to foreign currency 2) Foreign currency to JPY 3) Cross currency transactions. Please note foreign currency trans...

Our email alerts are in both Japanese and English. Please scroll down to read the English message below the Japanese message.

You can confirm your debit and credit entries on the "Account Activity" option in the "TOP" tab. You can view the latest 10 transactions right away. If you would like to confi...

Transaction records would be updated on a real-time basis. To check recent transactions, please click “Account Activity”. To check the past transactions, please click “Monthl...

You will need to read and understand the prospectuses and product information in Japanese in order to purchase, foreign currency time deposits and structured deposits. ...

Please click the "Print Out" button on the screen for printing. *You will need your own printer. To print it out after closing the complete screen, please proceed as follows...

Yes. You can print out your transaction records for the past 2 years on “Account Activity” menu. To download and print out monthly statements for the past 60 months, please c...

Please click here to learn about our security measures. If you suspect fraudulent transactions, please call us at 0120-456-022 (24hrs/365days). ※Please follow the voice guid...

Please update via Power Direct After logging in, please follow the instruction below: 1) Click [Registered Information] menu 2) Select [Change Name/Address/Phone number...

The PIN change will be reflected in 10 to 60 minutes time. (In case you change your PIN during the nighttime or on holidays, the change will be reflected around the midnight or ...