FAQ
Opening your account
If you were unable to receive your cash card after opening your account and the postal mail was returned to the bank, please use the Call Back Reservation Form to request reissuance of your cash card.
If the account holder is a minor and a legal representative is registered, please contact us through the legal representative.
*The cash card will be sent by simplified registered mail three business days after the account opening date. Mail forwarding is not available.
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