How do I change my address and/or my phone number ?

Q: How do I change my address and/or my phone number ?

Please update via PowerDirect(Internet banking)After logging in, please follow the instructions below:1) Click [Registered Information] menu2) Select [Change Name/Address/Phone number]3) Complete authentication by smartphone app, SMS, or Phone call4) Please tick the items you would like to change, input your full address including postal code and/or new phone number.The procedure will be completed in a few business days.Please also refer to the following link to see our How-to Guides.If you have changed your phone number and do not have the old phone any longer, please use Web Form Consultation and provide your phone number and preferred time for a call back.

Question

Accepted Answer

Please update via PowerDirect(Internet banking)

After logging in, please follow the instructions below:

1) Click [Registered Information] menu
2) Select [Change Name/Address/Phone number]
3) Complete authentication by smartphone app, SMS, or Phone call
4) Please tick the items you would like to change, input your full address including postal code and/or new phone number.
The procedure will be completed in a few business days.

Please also refer to the following link to see our How-to Guides.

If you have changed your phone number and do not have the old phone any longer, please use Web Form Consultation and provide your phone number and preferred time for a call back.

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Changing personal details

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