FAQ

Once a transfer has been completed, it cannot be canceled by the customer.

However, it is possible to request a refund through a procedure called "Kumimodoshi" (fund recovery request).

※ Kumimodoshi is a process in which a refund is requested via the beneficiary's financial institution for funds that were mistakenly transferred.
Please note that a refund is not guaranteed, as it requires the beneficiary's consent.

If you need to make a refund request, please use Web Form Consultation and provide your phone number and preferred time for a call back.

The release of the Scheduled Transfer, Recurring Transfer, and enhanced Notification features has been postponed in order to further improve service quality. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.