FAQ

Suspicious screens at Power Direct are requested to follow the procedures below to ensure the security of your account and scarce of your PC being infected by virus, spyware or other malware.

【Malware webpage encountered, but NO information entered】
1.Update your security software to remove the virus.
　If you do not use security software, please inquire at the customer service center of your PC manufacturer.

2.Update the OS (e.g. Windows) for the latest version.

【Additional steps to take if malware webpage encountered and information entered】

3.Contact us at the toll-free number as soon as possible. Please contact 0120-456-022 (Available 24/7 with an interpreter).

SBI Shinsei Bank employs various security measures to ensure the safety and security of our customers, and we would like to request the cooperation of customers in taking appropriate security measures when using Internet banking to help protect your accounts.