FAQ

If your address has changed, please confirm the procedure below for details.

●For Individual customers using the GoRemit smartphone app
Please login to the GoRemit app and proceed to “Menu” > “Procedures” > “Change of address”. Please enter your new address and upload a clear picture of your identification document to verify your name, date of birth and new address.

●For Individual customers using the making remittances to the GoRemit Collection account (B-Link transfer)
Please click on the link below to submit a "Change of Personal Details" form by post with a clear copy of identification document showing your new address. *
>>Click here for "Change of Personal Details" for individual customers

●For Corporate Customers. Please click on the link below and submit the “Register a Change of Company Information” from by post.
>>Click here for "Change of Company Details" for corporate clients

If you do not update your address, you may not receive important letters from us. Please note that if any postal mail is returned back to us because the recipient’s address is invalid, your transactions may temporarily suspended until we confirm your address.

* Legible copy of Residence Card (zairyu card), Special Permanent Resident Certificate, etc.

*Customers using the SBI Shinsei Bank Overseas Remittance application (GoRemit) (for Individual Customers),
please check the FAQ of the SBI Shinsei Bank Overseas Remittance application (GoRemit).