FAQ
Others
Are the English support other than Card Lost/Unauthorized transactions going to be totally unavailable?
We continue to provide English support through Web form Request. Please use the Request Form below clicking the link.
Procedure Request Form
You can complete various procedures and reissuances without using internet banking.
※If you are unable to receive SMS, please proceed from here.
Web Form Consultation
You can send us your request 24hours a day. ※We may get back to you after the following business days.
Call Back Reservation Form
※English speaking bank tellers will call you back for your specified time frame.
You may be able to visit the above web page directly from Home Page.
*Even if someone calls the Japanese contact center for you, we are unable to provide account or transaction details. Please use the forms below in person for inquiries.
Procedure Request Form
You can complete various procedures and reissuances without using internet banking.
※If you are unable to receive SMS, please proceed from here.
Web Form Consultation
You can send us your request 24hours a day. ※We may get back to you after the following business days.
Call Back Reservation Form
※English speaking bank tellers will call you back for your specified time frame.
You may be able to visit the above web page directly from Home Page.
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