FAQ

Procedure Request Form is a service that allows customers to submit various requests without visiting a branch or using Internet banking.

The following requests are available with Procedure Request Form.

•Deregistration from smartphone authentication
•Reissuing a cash card
•Reissuing monthly statement(s)
•Issuing of Balance Certificate
•Domestic Fund Transfer Limit Change
•Account Closure

If you can receive SMS messages, please click here

If you cannot receive SMS messages, please click here

If you are unable to receive SMS messages, it will not be possible for you to deactivate your smartphone authentication device, request for a balance certificate, or change your daily domestic fund transfer limit.

Please click here for assistance.

If your cash card is lost or stolen, please follow the instructions here to suspend the withdrawal function.

To reissue a new PIN code please click here.