FAQ

Sending your Registered(Alert) Email Address

Enter your registered(Alert) email address and click "Send".

Receive email for Procedure Request Form

Receive the email, (as shown below ) from the email address you sent to us at STEP1 .

Subject :【SBI Shinsei Bank】 Notification email for Procedure Request Form

At this stage, we will not be able to confirm if the email address you entered matches your registered alert email address . In case the email address does not match, you will not be able to proceed with this procedure form.

*If you have not received this email please check your registered alert email address and enter your alert email address again from the initial request form and send it to us.
*You will receive this email from the email domain "@sbishinseibank.co.jp " When setting designated email domains, please allow the following domains ; "@sbishinseibank.co.jp"and "@ml.sbishinseibank.co.jp".

Submit your Procedure Request Form

When you receive the "Procedure Request Form", please proceed to the URL link attached in the message and enter the following required information in the form, and click "Send".

・Your Requested inquiry
・Your Name in full (in alphabet)
・Your Account Number (as shown on your cash card)
・Your Registered Address
・Your Date of Birth

Receive Acknowledgement email for your Request

Receive an email, titled as below to from the email address you sent to us at STEP 3 .
Subject:【SBI Shinsei Bank】Acknowledgment (email address) of your Procedure Request Form

At this stage, we will not able to confirm if the email you entered matches your registered alert email address. In case the email address does not match, you will not be able to proceed with this procedure form.