FAQ

●For procedures that require submission of a residence card (e.g., name change or address and name change).
Please update your address/name via PowerDirect (Internet banking).
The update of the residence status expiration date will be completed within the same request.

●For procedures that submission of a residence card is not required (e.g., address change).
Please update your registered address via PowerDirect (Internet banking).
After registering, you will receive an e-mail titled "Your change of address has been completed" within 2 to 3 business days. (If there is a problem with the details provided you will receive an email notifying you)
After confirming the above email, please log in to PowerDirect (Internet banking) again and upload an image of your Residence Card and update your period of stay from the "Registered Information" menu.

(If you can not use PowerDirect (Internet banking))
Please print out the following documents, complete them, and mail them to us along with a copy of both sides of your Residence Card.
●Change of Registered Information 〔PDF〕
●Postage paid envelope 〔PDF〕