FAQ

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【Residence Card】If I am unable to receive my renewed residence card by the expiry date due to the renewal process, would it be possible to delay placing restrictions on my account?

If you do not submit updated information regarding your residence card, restrictions will be placed on your account transactions approximately one month after the expiration date of your current period of stay.
However, if you submit one of the following documents via internet banking or by mail, we can extend the residence period managed by our bank by two months.

■ Required Documents (submit one of the following):

1. Your current residence card with a stamp at the bottom right on the back side indicating “在留期間更新許可申請中”

2. If you applied online, a copy of your current residence card that includes the following information:
a) Statement indicating that the application is being processed online
b) Name of the online system user
c) Occupation
d) Phone number
e) Date of application receipt (required)
f) Application receipt number (required)
*Items a) to d) are optional.

3. If you applied online, a copy of the “申請受付番号のお知らせ” email that includes the following:
a) Applicant’s name
b) Date of application receipt
c) Temporary application receipt number
d) Type of application (Application for Extension of Period of Stay)
e) Applicant’s residence card number or similar identifier

Even if the residence period managed by our bank is extended by two months, if you do not submit the new residence card information, restrictions will be placed on your account transactions approximately three months after the expiration date of your current residence card.
Please be sure to submit your updated residence card information as soon as the renewal is complete.

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