FAQ

If your cash card (sent by registered mail) or PIN (sent by special recorded mail) was not received after opening your account and has been returned to us, please follow the instructions below.

■ Cash Card: Please book a call back appointment through the Call Back Reservation Form.

■ PIN Notification: Please book a call back appointment through the Call Back Reservation Form.
*The PIN notification is sent by special recorded mail and should be delivered to your mailbox. Please check thoroughly before requesting a reissue.

Notes:
•Once the cash card and PIN has been sent, you will receive an email with detailed delivery status at your registered email address.
•If both the cash card and PIN are undeliverable and returned to us, an email with the subject “Delivery Unsuccessful” will be sent to your registered email address.
•For reissue procedures, please contact PowerCall. The account holder must make the call. If the account holder is a minor and a legal representative is registered, the legal representative should make the call.
•The cash card is sent by registered mail and the PIN notification by special recorded mail, each in separate envelopes. These mails cannot be forwarded. If you have moved from your registered address, please update your address and request a reissue.