FAQ

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I can check my balance with my ATM card on the ATM, but I cannot withdraw cash.

There may be some restrictions placed on your account.
Please contact via Call Back Reservation Form
* We will call you back at your phone number provided.

*If you have not registered your PIN on PowerDirect (Internet Banking) after opening your account, you will not be able to withdraw cash at ATMs (deposits are still available).
Please register your PIN on PowerDirect (Internet Banking).
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Useful Information

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Regarding changes for English support at contact center and partial revisions to procedures related to transfers and products
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