FAQ
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Accounts can be closed via a Procedure Request Form or over the phone.
Please follow the steps below.
Before contacting us, please check your account balance through Power Direct(Internet banking). or at an ATM.
If you are currently overseas; please click here.
Check your account balance through our online banking service, Power Direct, or at an ATM.
If you have money in your account,
you are encouraged to transfer the money online to your account at another bank.
How to make a domestic fund transfer
Online fund transfers can be made free of charge depending on your stage of our Step Up program.
Close your account by Procedure Request Form .*2
and wish to proceed to the account closure procedures leaving the money in your account.
The money will be transferred to your designated account at another bank for a fee of JPY 529.
If the amount of money in your account is JPY 529 or less, it will be transferred free of charge.
Please contact via Call Back Reservation Form *1 to get the account closure request form.
Fill in, sign (or affix your registered seal), and mail the form to us.
Your account will be closed approximately 10 days after you mail the form, provided that the form is completely and accurately filled out.
If you do not have a designated account to receive your remaining balance, please visit one of our branches which handle by 14:30 to close your account. If you registered a seal instead of a signature, please bring your seal along with your cash card.
※ Ginza, Shibuya, Futakotamagawa, Machida, Funabashi, Kashiwa and Senrichuo Branches do not handle cash.
Branch Locations
Before submitting a Web Form Consultation, please ensure that your transfer has been completed and your account balance is zero.
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