FAQ

The Procedure Request Form is a service that allows customers to submit various requests without visiting a branch or using Internet Banking.

The following requests are available with the Procedure Request Form.

• Deregistration from smartphone authentication 
  This request is available only for customers using authentication via the “VIP Access” app.
• Reissuing a cash card 
• Reissuing monthly statement(s) 
• Issuing of Balance Certificate 
• Domestic Fund Transfer Limit Change
  If you use SMS Authentication or Phone Authentication, the maximum amount you can transfer per day is JPY 2,000,000, even if your transfer limit is set above JPY 2,000,000. 
  If you wish to transfer more than JPY 2,000,000, please register for Smartphone Authentication (FIDO), make transfers over multiple days, or make the transfer at a branch.
　PowerDirect(Smartphone Authentication)
• Account Closure

If you can receive SMS messages, please click here

If you cannot receive SMS messages, please click here

If you are unable to receive SMS messages, it will not be possible for you to deactivate your smartphone authentication device, reissue monthly statement(s), request for a balance certificate, or change your daily domestic fund transfer limit.

Please click here for assistance.

If your cash card is lost or stolen, please follow the instructions here to suspend the withdrawal function.

To reissue a new PIN code, please click here.

[Notice]
From March 29, 2026, smartphone authentication will transition from the “VIP Access” app to the “SBI Shinsei Bank App” (FIDO). 
Until the end of May 2026, “VIP Access” will remain available; from June 2026 onward, only the “SBI Shinsei Bank App” (FIDO) can be used.
PowerDirect(Smartphone Authentication)