FAQ

Please check the system requirements first, and try the solutions below.
> Click here to find the system requirements for Power Direct

■Perform operations starting from the PowerDirect (Internet banking) login page
Login | PowerDirect

■Clear the web browser cache and restart your computer
How to clear the cache of my browser?

■Please confirm the setting of your security software
If you are using Kaspersky as your security software, disable the “Block Banner Ad” and the issue may be resolved. Please confirm the details with the software manufacturer.

■Turning off the Ad blocker
The issue may be resolved if you turn off the ad blocker on your security software or browser performane add-ons on your browser.

■ Use a different type of browser
The problem can be sometimes fixed by using a different browser.

■ Use a different device
If you are using a PC, use a smartphone for this transaction.
If you are using a smartphone, use a PC for this transaction.