FAQ

Individual customers using the GoRemit app can confirm their customer number by opening the “Menu” (the 3 bars located on the upper left corner of the page) and selecting "GoRemit Customer Number".

Business (Corporate/Self-Employed) customers or individual customers not using the GoRemit app can confirm their GoRemit Customer Number on the following documents:
・GoRemit Registration Letter
・Beneficiary Registration Letter
・Advice of Transfer

If you have lost these letters, we will reissue them for you.
Please contact 0120-227-503（English assistance is also available)(Hours：9:00am to 5:00pm/Weekdays).