FAQ

We can issue you a bank certificate in English or Japanese and send it to you by postal mail within approximately one week.

*If you wish to simply confirm your account balance and/or transaction details, you can print out your monthly statements through PowerDirect (Internet banking) for free.

Fees:
1100 yen(including tax) for one copy

How to Apply:
Please apply via theProcedure Request Form.

Processing Time:
The bank certificate will be issued within approximately one week.

Recorded Balances:
・Savings accounts
・PowerYokin
・Time Deposits
・Structured deposits
・Foreign currency balances (recorded in their respective currencies)

Excluded Products:
・Home Mortgages
・Card loan(s)
・MONEX Intermediary Service Account Products
・SBI Securities Intermediary Service Account Products
・Insurance products

*For documents regarding MONEX Intermediary Service Account Products, please contact us using the Call Back Reservation Form to request issuance.

*For documents regarding SBI Securities Intermediary Service Account Products, please contact 0800-100-4581 (from landline phone only, toll-free) or 03-6630-8118 (from cell phone). Japanese only, hours: Weekdays 8:00 ～ 17:00 (excluding bank holidays during year-end/New Year's).