FAQ

Please change your password after logging into your Power Direct (Internet banking) account and click on "Registered Information" (located on the upper right hand corner of the page)→"PowerDirect Password change".
*From smartphone : tap "Customer Support" on the top right →　"PowerDirect Password change"
As an extra security precaution, an alert message will be displayed every 90 days to recommend you to change your Internet banking password. Password should be alphanumeric, 6 to 12 characters long which includes upper case and/or lower case letters.
In addition, we also recommend you to register for alert email. When you register for alert email, a "Power Direct Password Change Alert" email will be sent when your password is changed.