FAQ
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Please make a request for reissue of your new PIN code via Procedure Request form.
*If you need to update your address, please first register your new address and make a request via Procedure Request form.
(For more information about changing your address via Power Direct, please click here.)
Your new PIN code will be sent by non forwardable tracked postal mail to your registered address in approximately 1 week.
If you have any trouble, please contact via Call Back Reservation Form.
*We will call you back at your phone number provided.
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