FAQ

・Customers who opened an account or had their cash card reissued on or after Friday, November 22, 2024 can confirm their katakana name on the card.

・Your registered name in Katakana will be displayed when you initiate a domestic funds transfer via Power Direct(Internet banking).
Please log in to Power Direct(Internet banking).

【How to confirm】
From the "Transfer menu", please choose "Transfer".

・If you have a pre-registered account
Please click "Transfer" button on the right next to the pre-registered account in "Select Pre-registered accounts" menu.
On the next page, you are able to confirm your registered name in Katakana in the "Remitter" field.

・If you do not have any pre-registered account
Please click "New Transfer" button.
Enter "Beneficiary Bank", "Branch", "Beneficiary Account Type" and "Beneficiary Account Number" and click "Next" button. On the next page, you are able to confirm your registered name in Katakana in the "Remitter" field.
*If you do not have any beneficiary information, please use the information of your own SBI Shinsei Bank account as beneficiary.

*If you attempt to confirm your registered name in Katakana a certain number of times in succession, the Auto Beneficiary Name Check Function will lock. This is to prevent access to unspecified account names without executing a transfer for security measures, and as a result, a beneficiary name will no longer be displayed automatically.

*If your name is not displayed in Katakana, please contact via Call Back Reservation Form We will call you back at your phone number provided.