FAQ

Alert emails will notify you of the following services to your registered email address. You can register your alert email address through PowerDirect (Internet banking):

Starting August 9, 2026, we have expanded our notification services to include a variety of account alerts that customers have frequently requested, such as incoming fund transfers, upcoming direct debits, completed withdrawals, and insufficient balance notifications, delivered via email and push notifications.
These notifications enable customers to monitor important account activity in a timely manner and can help identify unauthorized or suspicious transactions at an early stage.
We encourage all customers to register and make use of this convenient service.

・Incoming Funds Notification (Bank Transfer, Kotora Transfer, ATM Deposit)
・Outgoing Funds Notification
　(Bank Transfer, Scheduled Transfer, Recurring Automatic Transfer, Transfer Cancellation, Kotora Transfer, ATM Withdrawal, J-Debit)
・Direct Debit Notifications (Advance Notice, Withdrawal Completed, Insufficient Funds)
・Funds Transfer Limit Change
・ATM Withdrawal Limit or J-Debit Usage Limit Change
・Failed Funds Transfer Notification
・Notification Email Address Registration, Update, or Deletion
・Deposit Account Notifications
・PowerDirect Password Change
・Login Restriction Due to Incorrect Password Entries
・PIN Change or Expiration Notification