SBI SHINSEI BANK

FAQ

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Please tell me which procedures can be processed online or by Call Back Reservation Form.

Please click the channel for your desired procedure from the list below.

Category Inquiry Channel
Regarding Internet Banking ・Unlock and Reset Internet Banking password (Power Direct Password)
Please click here.
・Deregistration from smartphone authentication (VIP Access)
*When switching to a new smarphone device etc.. 		Please click here
Regarding Re-issuing of various items and Issuing of Balance Certificate ・Re-issue Cash Card
・Re-issue Monthly Statement
 Procedure Request Form
・Re-issue PIN Procedure Request Form
・Issue Balance Certificate Please click here
Changing of Personal Details ・Change Name, Address, Phone number Please click here
・Register or Change Alert E-mail Address Please click here
Closing Account ・Closing an Account with No Balance Procedure Request Form
Regarding Transfers ・Domestic Fund Transfer
・Domestic Fund Transfer Inquiry		 Please click here
・Errors/problems when making a transfer Please click here
Limit Changes ・ATM、J-Debit Withdrawal Limit Change Please click here.
・Daily Domestic Fund Transfer Limit Change Up to 10 million Yen
If you use SMS Authentication or Phone Authentication, the maximum amount you can transfer per day is JPY 2,000,000, even if your transfer limit is set above JPY 2,000,000.
If you wish to transfer more than JPY 2,000,000, please register for Smartphone Authentication (FIDO), make transfers over multiple days, or make the transfer at a branch.
PowerDirect(Smartphone Authentication) 		Please click here
・Daily Domestic Fund Transfer Limit Change exceeding 10 million Yen Please click here

[Notice]
From March 29, 2026, smartphone authentication will transition from the “VIP Access” app to the “SBI Shinsei Bank App” (FIDO).
Until the end of May 2026, “VIP Access” will remain available; from June 2026 onward, only the “SBI Shinsei Bank App” (FIDO) can be used.
PowerDirect(Smartphone Authentication)

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