Please tell me the contents that can be processed online or via automated voice system without having to wait for my call to be connected. - Frequently Asked Questions

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Please tell me the contents that can be processed online or via automated voice system without having to wait for my call to be connected.

Please click the channel for your desired procedure from the list below.

Category	Inquiry	Channel
Regarding Internet Banking	・Unlock and Reset Internet Banking password (Power Direct Password)	Please click here.
Regarding Internet Banking	・Deregistration from smartphone authentication *When switching to a new smarphone device etc..	Please click here
Regarding Re-issuing of various items and Issuing of Balance Certificate	・Re-issue Cash Card ・Re-issue Monthly Statement	Procedure Request Form
	・Re-issue PIN	Procedure Request Form
	・Issue Balance Certificate	Please click here
Changing of Personal Details	・Change Name, Address, Phone number	Please click here
Changing of Personal Details	・Register or Change Alert E-mail Address	Please click here
Closing Account	・Closing an Account with No Balance	Procedure Request Form
Regarding Transfers	・Domestic Fund Transfer ・Domestic Fund Transfer Inquiry	Internet banking
	・International Wire Transfer	GoRemit *Separate application is required.
	・Errors/problems when making a transfer	Please click here
Limit Changes	・ATM、J-Debit Withdrawal Limit Change	Internet banking
	・Daily Domestic Fund Transfer Limit Change Up to 10 million Yen	Please click here
	・Daily Domestic Fund Transfer Limit Change exceeding 10 million Yen	Please click here