FAQ

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Please tell me how to make a reservation to receive a call back from SBI Shinsei Bank.

To make a reservation via Web form, please click here.
Please also note that we may reply to you by email depending on your inquiry.
In addition, there are procedures available online without the need for a phone call. Please refer to the procedure list here.

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Useful Information

Regarding documents required when sending money overseas. Do I need to provide evidence of the source of funds even if I use SBI Shinsei Bank to receive my salary?
How long does it take for funds to be deposited when sending foreign currency from another bank to a SBI Shinsei Bank account?
【Residence Card】 I do not intend to extend my “Period of Stay”. How can I continue using my SBI Shinsei Bank account?

Info

Important

Regarding changes for English support at contact center and partial revisions to procedures related to transfers and products
Important

Notice of consolidation and change of Contact Center Customer Dials and Change of Business Hours
Important

Introductory Help Videos & How-to Guides

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