FAQ

Please print out the necessary application form or request a Starter Kit from the link below.
Open an account by mail

For customers under the age of 18, at least one parent must have an account at SBI Shinsei Bank. Please be aware that the funds must belong to a minor.

・If the account holder is under the age of 13
The transactions must be made by either of the parents who has a PowerFlex account.
A personal seal (Hanko) is required to register.
※Customers who are under 13 years old will be required to fill out an additional document (only in Japanese).

・If the account holder is aged 13 and over and under 18 years old.
The transactions can be made by either a minor or a parent (a legal representative).
Please submit the necessary documents depending on who makes transactions. A signature or personal seal (Hanko) is required for registration.

※If customers who are 13 years old or older will manage the funds in the account by themselves, they will be required to fill out an additional document(only in Japanese).

※If a legal representative will manage the funds on behalf of customers who are 13 years or older, they will be required to fill out an additional document(only in Japanese).

Identification documents required for customers under 18 years old to open an account.
(The necessary documents will be 1+2+3.)

1
One of the following:
・Residence Card (photocopy of both sides)
・Special permanent resident certificate (photocopy of both sides)
2
One of the following:
・An original copy of “Residence Certificate” (Original Copy) called "Jyuminhyo" confirming relationship with the legal representative.
・"Certificate of Registered Items for Foreign Residents (Original Copy) called "Gaikokujin Touroku Genpyou Kisai Jikou Shoumeisho" confirming relationship with the legal representative.
・”Certified Copy of Residence” (Original Copy) called "Gaikokujin Jumin no Juminhyo Kisaijiko Shomeisho" confirming relationship with the legal representative.

※ Documents must be issued within the last 6 months. An original copy of the 'Residence Certificate' and the 'Certificate of Registered Items for Foreign Residents' must include the expiration date for the period of stay.

※ Please submit documents to confirm the customer's name, date of birth, and current address.

3
An original copy of a utility bill receipt.

※Receipts must be issued within the past 6 months. Please confirm that the issued date falls within this time period and is printed on the receipts.
Receipts must have both name and an address and must be the same as on your identification document. Should it differ, the receipts will not be considered as acceptable identification. Documents with matching surnames are acceptable even if they are not in the customer's name. Neither a letter of nonpayment nor a reminder notice is acceptable.

Transactions which require registration of Individual Number (My Number)
Regarding the implementation of the Individual Number system

Please return the application form and other necessary documents to us. The account will be opened within one to two weeks after we receive the documents.