FAQ
Closing an account
Accounts can be closed via a Procedure Request Form or over the phone.
Please follow the steps below.
Before contacting us, please check your account balance through Power Direct(Internet banking). or at an ATM.
If you are currently overseas; please click here.
Check your account balance through our online banking service, Power Direct, or at an ATM.
If you have money in your account,
you are encouraged to transfer the money online to your account at another bank.
How to make a domestic fund transfer
Online fund transfers can be made free of charge depending on your stage of our Step Up program.
Close your account by Procedure Request Form .*2
and wish to proceed to the account closure procedures leaving the money in your account.
The money will be transferred to your designated account at another bank for a fee of JPY 529.
If the amount of money in your account is JPY 529 or less, it will be transferred free of charge.
Please contact via Call Back Reservation Form *1 to get the account closure request form.
Fill in, sign (or affix your registered seal), and mail the form to us.
Your account will be closed in 10 days after you mail the form as long as the form is perfectly filled in.
When you do not have an account for receiving the balance in your account, please come to our branches handling cash by 14:30 to terminate your account.
Please bring your seal together with your cash card if you have registered your seal instead of your signature.
※ Ginza, Shibuya, Futakotamagawa, Machida, Tsudanuma, Kashiwa and Senrichuo Branches, Satellite Lounges and SBI Shinsei Bank Money Plaza do not handle cash.
Before contacting via Web Form Consultation, customers who transferred the money in their account so as to close their account by phone are requested to confirm that the money transfer is successfully done to empty the account.
*1 For personal identification we will confirm your account number (3 digit branch code + 7 digit account number), 4 digit PIN code, and birthday (MMDD) for verification.
*2 There may be some cases where customers are required to follow the account closure procedures by post or at a branch instead of by phone.
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