FAQ

Please confirm the following

(1) Did you use your ATM card at our partner ATM?
Please check our website "Domestic ATM"

(2) Did you use the ATM during operation hours?
Please check our "Maintenance Information"

(3) Was the ATM card inserted correctly?

(4) Did you enter the correct PIN? Did you enter the incorrect PIN several times in succession? Or is your PIN invalid?

(5) Did you exceed the ATM withdrawal limit for a single transaction? Even if the ATM is located in the same location, the withdrawal amount will vary with the ATM model. The number of bills which can be withdrawn in a single transaction may vary (50 bills, 100 bills, 200 bills). Please divide the withdrawals accordingly.)

(6) In case you made a successful withdrawal, did you exceed your daily ATM withdrawal limit? (The daily withdrawal limit at a domestic ATM is initially set at JPY 500,000 / day. The amount can be raised to JPY 2,000,000 / day on PowerDirect (Internet banking).)

(7) Are you able to check your balance at ATM?
If you are not able to check your balance, there is a possibility that the magnetic stripe on your ATM card has been damaged. You will be able to make a request to reissue your new ATM card on the Procedure Request Form.


※If you have moved from your registered address, please confirm the procedure to update your address first.

How to change your Name / Address / Phone number | SBI Shinsei Bank

After you have finished updating your address, please proceed to the Procedure Request Form.

It will take 2 to 3 business days to update your address. After the procedure has been completed, we will inform you via E-mail with the title of 「件名：【重要：SBI新生銀行】住所・電話番号変更のお知らせ」


If you are still encountering problems after confirming the above (1) to (7), or if your PIN is invalid, please contact via Call Back Reservation Form.
*We will call you back at your phone number provided.