FAQ

We continue to provide English support through Web form Request. Please use the Request Forms below.

* Even if someone calls the Japanese contact center on your behalf, we are unable to provide account or transaction details to a third party. Please use the forms below to make inquiries in person.

Procedure Request Form
You can complete various procedures and reissuances from this form.
※If you are unable to receive SMS, please proceed from here.

Web Form Consultation
You can send us your request 24 hours a day. ※We may get back to you on the following business day.

Call Back Reservation Form
※An English speaking representative will call you back at the specified time frame.

You can also access the Request Form from our Home page.