FAQ

Please check the system requirements first, and try the solutions below.
> Click here to find the system requirements for Power Direct

■Please confirm the setting of your security software
If you are using Kaspersky as your security software, disable the “Block Banner Ad” and the issue may be resolved. Please confirm the details with the software manufacturer.

■Turning off the Ad blocker
The issue may be resolved if you turn off the ad blocker on your security software or browser performane add-ons on your brower.

■ Use a different type of browser
The problem can be sometimes fixed by using a different browser.

■ Use a different device
If you are using a PC, use a smartphone for this transaction.
If you are using a smartphone, use a PC for this transaction.