FAQ

SBI Shinsei Bank accounts do not provide passbooks. If you are asked to submit a passbook, please provide one of the following documents according to your purpose:

・For verifying your account number, branch number, and account holder name
Submit a copy of your cash card.
Cash cards issued before 2022 display the former name “Shinsei Bank.” If such a card cannot be accepted as proof, please submit a Transaction Report or another supporting document.

・For verifying your account balance
Submit a Transaction Report or a Balance Certificate.

FAQ: Where can I confirm my registered name in katakana?
Procedure Request Form（Reissuance of Transaction Report）
FAQ:Procedure for Requesting a Balance Certificate

*The “Comprehensive Account PowerFlex” is for personal use only and cannot be used for business purposes.