FAQ

Details

I am encountering a suspicious screen at Power Direct (Internet banking).
Those encountering a suspicious screen at Power Direct and other Internet banking services are requested to follow the procedures described below to ensure the security of their account as there is a possibility the PC being used to access the site is infected with a virus, spyware or other malware.

Malware Webpage Encountered, but NO Information Entered
1.Update the security software you use to remove the virus.
 In case you do not use security software, please inquire at the customer service center of your PC manufacturer.

2.Update the OS (e.g. Windows) for the latest version.

Additional Steps to Take if Malware Webpage Encountered and Information Entered

3.Contact us at the toll-free number as soon as possible.
Please contact 0120-456-022 (Available 24/7 with an interpreter).
※When our representatives suspend the internet banking services, please confirm any additional details.

SBI Shinsei Bank employs various security measures to ensure the safety and security of our customers, and we would like to request the cooperation of customers in taking appropriate security measures when using Internet banking to help protect their accounts.

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