FAQ

Customers who have encountered a suspicious website mimicking our PowerDirect(Internet banking) page and/or a possible fraudulent website are requested to follow the procedures below to ensure the security of your account and prevent your PC from being infected by viruses, spyware, or other malware.

■Malware webpage encountered, but NO information entered
1. Update your security software to remove the virus. If you do not use security software, please inquire at the customer service center of your PC manufacturer.
2. Update the OS (e.g., Windows) to the latest version.

We kindly ask for your cooperation in helping us gather information.
Please report the URL of the suspicious page using our Web Form Consultation.

■Additional steps to take if you have encountered a malware webpage and entered your bank information
3. Change PIN and Password.

Q. How do I change my "Power Direct password"?

Q. How can I change my PIN?

4. Contact us at our toll-free number as soon as possible. Please call 0120-456-022 (Available 24/7 with an interpreter).

SBI Shinsei Bank employs various security measures to ensure the safety and security of our customers. We request customers to take appropriate security measures when using Internet banking to help protect their accounts.

【Notification】
We will enhance the notification features of PowerDirect (Internet Banking) and the SBI Shinsei Bank App starting from Sunday, July 26, 2026.
With this enhancement, you will be able to receive notifications such as incoming transfers, reminders of upcoming automatic debits, and the results of withdrawals or insufficient balance via email or push notifications.
Details regarding the content and features will be announced after the service becomes available.