FAQ

1.Use your SBI Shinsei Bank cash card at the following ATM locations to make deposits.

The following partner ATMs are available 24/7 for deposits (free of charge for).
・Seven Bank ATMs: available at Seven Eleven convenience stores and Ito Yokado super markets.
・E-net ATMs: available at FamilyMart, Daily Yamazaki, and Lawson and Three-F convenience stores.
・Lawson ATMs: available at Lawson convenience stores.
・AEON Bank ATMs: available at AEON, MaxValue, Daiei, Maruetsu super markets and at Mini Stop convenience stores

Please click here for details about ATM services.

2.By remittance from other financial institutions (handling costs charged by the remitting bank).

3.In person, at one of our branches* (free of charge).
*Some branches do not handle cash over the counter. Please use the ATM for deposits.
To confirm your closest branch, please click here

Please note we only accept banknotes (from 1000 JPY) at the ATMs. Coin currency will not be accepted.

Please click here for details about transaction fee.

＜Regarding free withdrawals for all customers from ATMs at affiliated convenience stores, etc.＞
From 6th February 2023, the withdrawal fee from ATMs at affiliated convenience stores, etc. for all customers who hold an account with us is free of charge. Standard stage customers are limited to 5 free withdrawals a month, however to commemorate the change of the Bank's name, standard stage customers will also be able to enjoy unlimited free withdrawals until 6th April 2024.

【Applicable affiliated convenience store, etc. ATMs】
Seven Bank ATMs, Enet ATMs, LAWSON ATMs, AEON BANK ATMs, Patsat ATMs, JR East Japan Railway ATMs (VIEW ALTTE).
*Please be advised that when using Japan Post Bank ATMs (including those located in Family Mart convenience stores), Major City Bank ATMs, Mitsubishi UJF Trust Bank ATMs, Sumitomo Mitsui Trust Bank ATMs, and Shoko Chukin Bank ATMs, a withdrawal fee of 110 yen (tax included) will be charged per withdrawal regardless of customer stage.