FAQ
Forgot PIN
Please make a request for reissue of your new PIN code via Procedure Request form.
*If you need to update your address, please first register your new address and make a request via Procedure Request form.
(For more information about changing your address via Power Direct, please click here.)
Your new PIN code will be sent by non forwardable tracked postal mail to your registered address in approximately 1 week.
If you have any trouble, please contact via Call Back Reservation Form.
*We will call you back at your phone number provided.
Relevant Categories
Info
Message sent.
Thank you for your cooperation.
Your feedback is very valuable to us and helps us to improve our service.
Send us your comments.
Please input your comments and click on 'Send' button.
Please click ' X ' button to close this box.
*Please note that we are not able to answer your inquiries via this form so
please do not send us your account information, personal information, etc.